Terms of Service

General Legal Terms of Service

Last revised on: March 5, 2026

The website located at https://www.general.legal (the “Site”) and the related online services made available through the Site, including the Client Portal and any chatbot or other interactive features made available through the Site (collectively, the “Services”) are copyrighted works belonging to General Legal (“General Legal”, “us”, “our”, and “we”). Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted on the Services in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Service (these “Terms”) set forth the legally binding terms and conditions that govern your use of the Site and any Services. By accessing or using the Site or any Services, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity that you represent). If you are an individual, you may not access or use the Site or any Services or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site or any Services.

If you are an entity that has entered into a separate agreement with General Legal that governs General Legal’s legal representation of you (“Engagement Letter”), you may have additional rights and obligations pursuant to such Engagement Letter. In the event of a conflict between these Terms and any Engagement Letter, the terms of the Engagement Letter shall control unless, and solely to the extent, expressly otherwise stated therein.

Accessing the Services, submitting information through the Services, or communicating with General Legal through the Services does not by itself create an attorney-client relationship. An attorney-client relationship with General Legal is formed only if and when General Legal expressly agrees to undertake representation after completion of any required conflict of interest review and satisfaction of any engagement requirements established by the firm, including entering into an Engagement Letter. General Legal reserves the right to decline any request for representation for any reason, including where the requested matter presents a conflict of interest or falls outside the firm’s scope of services.

PLEASE BE AWARE THAT SECTION 10.2 CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE CERTAIN DISPUTES BETWEEN YOU AND COMPANY RELATING TO YOUR ACCESS TO OR USE OF THE SITE AND/OR CLIENT PORTAL AS A TECHNOLOGY SERVICE. AMONG OTHER THINGS, SECTION 10.2 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT SUCH DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 10.2 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. SECTION 10.2 DOES NOT APPLY TO DISPUTES ARISING OUT OF OR RELATING TO LEGAL SERVICES PROVIDED UNDER AN ENGAGEMENT LETTER. PLEASE READ SECTION 10.2 CAREFULLY.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS, AND TO THE EXTENT A DISPUTE IS SUBJECT TO THE AGREEMENT TO ARBITRATE (AND NOT GOVERNED BY AN ENGAGEMENT LETTER): (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

  1. Services.
    1. Jurisdictional Limitations. The Services are intended solely for users located in the United States. Attorneys providing services through General Legal are licensed to practice law in one or more jurisdictions within the United States. The Services are not intended to and do not constitute the practice of law in any jurisdiction where such practice would be unauthorized. Users are responsible for determining whether the Services are appropriate for their particular needs and jurisdictional circumstances.
    2. Attorney Advertising. Certain portions of the Services may constitute attorney advertising under the laws or rules of professional conduct of certain jurisdictions. Prior results do not guarantee a similar outcome. The hiring of a lawyer is an important decision that should not be based solely upon information contained in the Services.
    3. Account Creation. In order to use certain features of the Site, including to gain access to the Client Portal (including any Chatbot or similar interactive features made available through the Client Portal) and/or to execute an Engagement Letter through the Services, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. If you are creating an Account on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms and you are responsible for all access to and use of the Services under the Account by your authorized personnel. You may request to delete your Account at any time, by following the instructions on the Site; however, General Legal may retain information and records as necessary to provide the Services, comply with applicable law, and as permitted by any applicable Engagement Letter and General Legal’s records retention policies. General Legal may suspend or terminate your Account in accordance with Section 8.
    4. Account Responsibilities. You are responsible for maintaining the confidentiality of your Account login information and for restricting access to your Account and the Client Portal to only those persons you authorize, and you are fully responsible for all access to and use of the Services that occur under your Account, whether authorized or unauthorized. You acknowledge that unauthorized access or use may result in a breach or waiver of confidentiality, attorney-client privilege, or work product protection (including with respect to any communications made through the Client Portal), and you agree that, to the maximum extent permitted by law, you are responsible and liable for any such access or use and any resulting breach arising from your failure to comply with the above requirements. You agree to immediately notify General Legal of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. General Legal cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
    5. Client Portal. Access to the Client Portal is limited to those entities that have entered into an Engagement Letter with General Legal. If you access the Client Portal, you acknowledge and agree that, in the absence of a separate Engagement Letter between you and General Legal then-currently in effect, the clickthrough terms of engagement made available when you sign up for the Client Portal (the “Limited Engagement Letter”)will constitute the Engagement Letter between you and General Legal; provided further that General Legal reserves the right to terminate any such engagement at any time, subject to its legal and ethical obligations and the terms set forth in such Limited Engagement Letter. When you access the Client Portal, you represent and warrant to and for the benefit of General Legal that (i) you are doing so in good faith and for the purposes of seeking legal representation or otherwise as permitted under the applicable Engagement Letter; (ii) you, and any entity that you represent, are not barred from use of the Site or Services under these Terms or applicable law; and (iii) to your knowledge, representation of you by General Legal would not cause an ethical conflict or breach of any legal or ethical duty for General Legal or any of its attorneys.
    6. Chatbot. The Client Portal may include an automated chatbot feature (the “Chatbot”). The Chatbot is designed to help you organize and prepare your thoughts and questions in connection with seeking legal advice from General Legal attorneys. Subject to applicable law and any applicable Engagement Letter, General Legal will treat your Chatbot messages as Client Communications, and you intend such messages to be confidential and protected by the attorney-client privilege and work product doctrine to the extent applicable. The Chatbot does not provide legal services or legal advice, and Chatbot outputs are for general legal information, legal research support, and aggregation or summarization of publicly available information only; you should not rely on Chatbot outputs as a substitute for advice from a licensed attorney or share Chatbot outputs outside the Client Portal. If you wish to obtain legal advice regarding any matter, you may use the “Consult an Attorney” (or similar) function in the Client Portal to communicate with a General Legal attorney, who monitors Chatbot messages for purposes of providing legal services.
    7. AI Tools. General Legal utilizes artificial intelligence and machine learning, and related technology tools (“AI Tools”), including in its offering and provision of Services and in the provision of legal services subject to an Engagement Letter. You acknowledge and agree that such AI Tools may process any information submitted through the Services. Such AI Tools may be developed internally or provided by third party technology vendors.
  2. Access to the Services
    1. License. Subject to these Terms, General Legal grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site and Services solely for your internal business purposes (or, if you are an individual, for your personal purposes) in connection with your relationship with General Legal.
    2. Certain Restrictions. The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site or Services made available via the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site or any Services in order to build or benchmark for a similar or competitive website, product, or service; and (d) except as expressly stated herein or expressly enabled through the Services, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; provided that you may download, export, print, or copy your User Content and other materials that the Services expressly make available to you for download, export, printing, or copying. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies thereof.
    3. Modification. General Legal reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part). For active Clients’ access to the Client Portal, General Legal will use commercially reasonable efforts to provide advance notice of any material suspension or discontinuation, except where immediate action is required for security, legal, or operational reasons. You agree that General Legal will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof; provided that nothing in this paragraph limits General Legal’s obligations under any applicable Engagement Letter.
    4. No Support or Maintenance. You acknowledge and agree that, except as expressly set forth in an applicable Engagement Letter or other written agreement between you and General Legal, General Legal has no obligation to provide you with any support or maintenance in connection with the Site or the Client Portal (including any Chatbot functionality made available through the Client Portal), and any such support or maintenance (if provided) may be modified, suspended, or discontinued at any time.
    5. Ownership. Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its Services and Content (including any software, interfaces, workflows, templates, and other materials made available by General Legal through the Site) are owned by General Legal or General Legal’s suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. General Legal and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.
    6. Feedback. If you provide General Legal with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to General Legal all rights in such Feedback and agree that General Legal shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. General Legal will treat Feedback as non-confidential and non-proprietary; provided, however, that Feedback does not include any client confidential information or communications with General Legal attorneys or staff in connection with legal services, or any messages or other communications submitted through the Client Portal (including through any chat, messaging, or similar features) in connection with seeking legal advice (collectively, “Client Communications”), which remain subject to the confidentiality obligations set forth in any applicable Engagement Letter and applicable law. To the extent you intend to submit Feedback, you agree not to include in such Feedback any information or ideas that you consider to be confidential or proprietary.
  3. Client Data, User Content, and Chatbot
    1. User Content. “User Content” means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user’s profile or postings or documents or messages made available by a Client through the Client Portal, including messages submitted through any chatbot or similar functionality made available in the Client Portal). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. To the extent any User Content constitutes Client Communications, such communications are intended to be confidential and subject to applicable attorney-client privilege and work product protections, and will be handled as provided in any applicable Engagement Letter and applicable law. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section 3.3). You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by General Legal. Since you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. General Legal will not intentionally delete User Content from the Site or Services except (i) at your written request, (ii) upon termination of the Services, subject to any applicable Engagement Letter and General Legal’s records retention policies, or (iii) as required by law or for security reasons. General Legal will maintain commercially reasonable backup and recovery practices for the Site; however, General Legal does not guarantee that User Content will be recoverable in all circumstances.
    2. License. You hereby grant (and you represent and warrant that you have the right to grant) to General Legal a non-exclusive, royalty-free, fully paid, worldwide license to host, store, reproduce, transmit, display, and otherwise process your User Content as necessary to provide, maintain, secure, and improve the Site and Services, to develop and train AI Tools developed, maintained, or used by General Legal or its suppliers, to facilitate General Legal’s provision of legal services where applicable, to comply with applicable law, and as otherwise permitted by any applicable Engagement Letter and General Legal’s Privacy Policy. For the avoidance of doubt, to the extent any User Content constitutes Client Communications (including messages exchanged through any chatbot or similar feature made available through the Client Portal), General Legal’s processing and use of such Client Communications is subject to General Legal’s applicable confidentiality, privilege, and professional obligations and will not be used in a manner intended to waive attorney-client privilege or work product protection. To the extent any moral rights or similar rights apply in your User Content, you agree not to assert such rights against General Legal solely to the extent necessary for General Legal to exercise the foregoing license. For the avoidance of doubt, General Legal will not use your User Content to train publicly available artificial intelligence systems in a manner that would permit such information to be publicly disclosed or used by unaffiliated third parties.
    3. Acceptable Use Policy. The following terms constitute our “Acceptable Use Policy” for the Services:
      1. You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right, (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable, (iii) that is harmful to minors in any way, or (iv) that is in violation of any applicable law or regulation, or any binding obligations or restrictions imposed by any third party, in each case without having all rights, consents, and permissions necessary to provide such User Content to General Legal for purposes of the Services.
      2. In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Site; or (vii) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site, except as expressly authorized by General Legal in writing or through the Site’s intended functionality (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).
    4. Enforcement. We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person; provided that we will not remove or modify User Content in the Client Portal or Client Communications except as permitted by these Terms or an applicable Engagement Letter, or as required by law or for security reasons. Such action may include removing or modifying your User Content, suspending or terminating your Account in accordance with Section 8, and/or reporting you to law enforcement authorities.
  4. Indemnification. You agree to indemnify and hold General Legal (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party to the extent arising out of (a) your User Content infringing or misappropriating any third-party intellectual property right, (b) your violation of the Acceptable Use Policy or these Terms, or (c) your unauthorized or unlawful use of the Site, in each case excluding to the extent caused by General Legal’s negligence, willful misconduct, or breach of these Terms or any applicable Engagement Letter. This Indemnification provision does not apply to claims between you and General Legal relating to legal services provided under an Engagement Letter. General Legal reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of General Legal. General Legal will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
  5. Third-Party Services; Other Users
    1. Third-Party Services. The Services (and, if applicable, the Client Portal) may contain links to or integrations with certain third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Services”). Such Third-Party Services may include communications channels such as Slack. Third-Party Services are not under the control of General Legal, and General Legal is not responsible for any Third-Party Services, including their availability, content, security, or practices. General Legal provides access to these Third-Party Services only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services. You use all Third-Party Services at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Services, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices, and any information you provide to such third party is governed by such third party’s terms and policies. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Services.
    2. Other Users. Each Site user is solely responsible for any and all of its own User Content. Since we do not control User Content submitted by users, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others, except as expressly provided in these Terms. We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or quality of any User Content. To the extent the Services permit you to interact with other Site users (including any users you authorize to access your Account), your interactions are solely between you and such users. You agree that General Legal will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved. Nothing in this paragraph limits any confidentiality or data security obligations that General Legal may have under an applicable Engagement Letter.
    3. Release. You hereby release and forever discharge General Legal (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, your interactions with, or the act or omission of, other Site users or any Third-Party Services. This release does not apply to General Legal’s obligations under any Engagement Letter or the provision of legal services. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 (OR ANY SIMILAR LAW OR RULE IN YOUR JURISDICTION) IN CONNECTION WITH THE FOREGOING, WHICH STATES IN SUBSTANCE: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
  6. Disclaimers
    1. THE SITE AND SERVICES (INCLUDING ANY CLIENT PORTAL FEATURES AND ANY CHATBOT OR OTHER AI-ASSISTED FUNCTIONALITY) ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY AND OUR SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. WITHOUT LIMITING THE FOREGOING, ANY INFORMATION, CONTENT, OR OUTPUTS GENERATED OR PRESENTED THROUGH ANY CHATBOT OR OTHER AI-ASSISTED FUNCTIONALITY MAY BE INACCURATE, INCOMPLETE, OR OUT OF DATE AND ARE PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY AND NOT AS LEGAL ADVICE. THIS DISCLAIMER APPLIES TO THE SITE AND RELATED TECHNOLOGY AS A TECHNOLOGY SERVICE AND NOT TO LEGAL SERVICES PROVIDED BY OUR ATTORNEYS UNDER ANY ENGAGEMENT LETTER. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY DUTY, OBLIGATION, OR LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW OR RULES OF PROFESSIONAL CONDUCT, INCLUDING COMPANY’S OBLIGATIONS UNDER ANY ENGAGEMENT LETTER. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
    2. No Legal Advice
      1. The information, materials, and content made available on the Site or otherwise publicly accessible through the Services (excluding the Client Portal) are provided solely for general informational purposes. Such materials are not intended to constitute, and should not be construed as legal advice, legal opinion, or a recommendation regarding any specific facts or circumstances. The content made available through the website may not reflect the most current legal developments, verdicts, settlements, or regulatory guidance.
      2. Information made available through the Site or publicly accessible Services is not a substitute for obtaining legal advice regarding a specific legal matter. Laws vary by jurisdiction and legal outcomes depend upon the particular facts and circumstances involved.
      3. You acknowledge and agree that you are not relying on any information made available through the Site or publicly accessible portions of the Services as legal advice or as a substitute for obtaining legal advice regarding your specific circumstances. Any reliance on such information is undertaken solely at your own risk.
      4. To the fullest extent permitted by applicable law, General Legal disclaims any and all liability with respect to any actions taken or not taken based upon any information or content made available on the Site or through publicly accessible portions of the Services.
      5. Nothing in this section limits or modifies the provision of legal services by attorneys affiliated with General Legal to clients with whom the firm has formally established an attorney-client relationship in accordance with the firm’s engagement procedures, as further described herein.
    3. No Confidentiality of Submitted Information. You should not send any confidential or sensitive information to General Legal through the Services unless and until an attorney-client relationship has been formally established. Information transmitted to General Legal prior to the establishment of such a relationship may not be treated as confidential or privileged. While General Legal endeavors to maintain the security of communications submitted through the Services, the transmission of information through internet-based systems is not completely secure and the firm does note guarantee the confidentiality of information submitted prior to the formation of an attorney-client relationship.
    4. No Guarantee of Results. Any descriptions of past matters, representative engagements, case studies, or results appearing on the Site are provided solely for informational purposes. Such descriptions do not constitute a guarantee, warranty, or prediction regarding the outcome of any legal matter. Every legal matter is fact specific, and the outcome of any matter depends upon a variety of factors unique to the circumstances involved.
  7. Professional Responsibility Compliance. General Legal is a law firm, and its attorneys are subject to the rules of professional responsibility and ethical obligations applicable in the jurisdictions in which they are licensed to practice law. Nothing in these Terms, or in any description of the Services contained on the website or otherwise, shall be interpreted to modify, waive, or limit any duties imposed upon attorneys by applicable rules of professional conduct, including duties relating to professional independence, conflicts of interest, confidentiality, competence, and candor toward tribunals and third parties. General Legal reserves the right to decline, withdraw from, or limit any engagement where required or permitted by applicable ethical rules, including where a conflict of interest exists, where the requested representation falls outside the scope of the firm’s practice, or where the firm determines that continued representation would otherwise be inconsistent with its professional obligations.
  8. Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE OR SERVICES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; PROVIDED THAT THIS LIMITATION SHALL NOT APPLY TO THE EXTENT ARISING FROM COMPANY’S PROVISION OF LEGAL SERVICES UNDER AN ENGAGEMENT LETTER. ACCESS TO, AND USE OF, THE SITE OR SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF THE AMOUNTS PAID BY YOU TO COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. THIS LIMITATION DOES NOT APPLY TO COMPANY’S OBLIGATIONS AND LIABILITY FOR LEGAL SERVICES UNDER AN ENGAGEMENT LETTER. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

  1. Term and Termination. Subject to this Section and any applicable Engagement Letter, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time in our sole discretion, including immediately for any use of the Site in violation of these Terms or for security, legal, or operational reasons; provided that, if you are a Client in good standing, we will use commercially reasonable efforts to provide prior notice of termination for convenience where practicable. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate. Termination may result in loss of access to User Content associated with your Account; however, General Legal will not intentionally delete Client repository documents except (i) at your written request, (ii) upon termination, subject to the applicable Engagement Letter and General Legal’s records retention policies, or (iii) as required by law or for security reasons, and General Legal will provide a reasonable opportunity to export or obtain copies of such documents unless prohibited by law, court order, or security concerns. General Legal will not have any liability to you for any termination of your rights under these Terms or loss of access to your Account, except to the extent such liability cannot be excluded under applicable law, results from General Legal’s gross negligence or willful misconduct, or relates to legal services governed by an Engagement Letter. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2 through 2.6, Section 3 and Sections 4 through 10.
  2. Copyright Policy.

General Legal respects the intellectual property of others and asks that users of our Services do the same. In connection with our Services, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Services who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Services, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent at info@general.legal:

  1. your physical or electronic signature;
  2. identification of the copyrighted work(s) that you claim to have been infringed;
  3. identification of the material on our services that you claim is infringing and that you request us to remove;
  4. sufficient information to permit us to locate such material;
  5. your address, telephone number, and e-mail address;
  6. a statement that you have a good faith belief that use of the material identified above is not authorized by the copyright owner, its agent, or under the law; and
  7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any knowing misrepresentation of material fact in a written notification may subject the complaining party to liability for any damages, costs, and attorneys’ fees incurred by us in connection with the written notification and allegation of copyright infringement.

  1. General
    1. Changes. These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Changes to these Terms will not amend any Engagement Letter except by written agreement of the parties. Continued use of our Site or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes, and if you do not agree to the changes you must stop accessing and using the Site and Services.
    2. Dispute Resolution. Please read the following arbitration agreement in this Section (the “Arbitration Agreement”) carefully. It requires you to arbitrate certain disputes with General Legal, its parent companies, subsidiaries, affiliates, successors and assigns and all of their respective officers, directors, employees, agents, and representatives (collectively, the “General Legal Parties”) and limits the manner in which you can seek relief from the General Legal Parties. This Arbitration Agreement applies only to disputes arising solely from your access to or use of the Site (and any Client Portal, including any chatbot or similar functionality made available through the Client Portal) as a technology service, and does not apply to disputes arising out of or relating to legal services provided under any Engagement Letter (including alleged malpractice, breach of fiduciary duty, or fee disputes).
      1. Applicability of Arbitration Agreement.** You agree that any dispute between you and any of the General Legal Parties relating in any way to the Site, the Services or these Terms will be resolved by binding arbitration, rather than in court, except that (1) you and the General Legal Parties may assert individualized claims in small claims court if the claims qualify, remain in such court and advance solely on an individual, non-class basis; and (2) you or the General Legal Parties may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).  This Arbitration Agreement shall survive the expiration or termination of these Terms and shall apply, without limitation, to all claims that arose or were asserted before you agreed to these Terms (in accordance with the preamble) or any prior version of these Terms. This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against the General Legal Parties on your behalf. For purposes of this Arbitration Agreement, “Dispute” will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of the Agreement as well as claims that may arise after the termination of these Terms.
      2. Informal Dispute Resolution. There might be instances when a Dispute arises between you and General Legal. If that occurs, General Legal is committed to working with you to reach a reasonable resolution. You and General Legal agree that good faith informal efforts to resolve Disputes can result in a prompt, low‐cost and mutually beneficial outcome. You and General Legal therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference.

The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to General Legal that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to: info@general.legal, or by regular mail to General Legal at the address listed in the Contact Information section of these Terms (as such address may be updated by notice). The Notice must include: (1) your name (and, if applicable, your entity name and your title/authority), telephone number, mailing address, and e-mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e-mail address of your counsel, if any; and (3) a description of your Dispute.

The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute subject to this Arbitration Agreement, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. If a party is an entity, it may participate through an authorized representative. In the time between a party receiving the Notice and the Informal Dispute Resolution Conference, nothing in this Arbitration Agreement shall prohibit the parties from engaging in informal communications to resolve the initiating party’s Dispute. Engaging in the Informal Dispute Resolution Conference is a condition precedent and requirement that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process required by this section.

If the party requesting arbitration is represented by counsel, the Request shall also include counsel’s name, telephone number, mailing address, and email address. Such counsel must also sign the Request. By signing the Request, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that: (1) the Request is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery.

Unless you and General Legal otherwise agree, or the Batch Arbitration process discussed in Subsection 10.2(h) is triggered, the arbitration will be conducted in the county where you reside (or, if you are an entity, where your principal place of business is located), and may be conducted by videoconference or other remote means if permitted by the JAMS Rules. Subject to the JAMS Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of the arbitration. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Your responsibility to pay any JAMS fees and costs will be solely as set forth in the applicable JAMS Rules.

You and General Legal agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, business advisors, insurers, and experts, in each case subject to the condition that they agree (or are otherwise obligated) to keep such materials and documents confidential; provided, however, that nothing in this paragraph requires either party to disclose any information protected by the attorney-client privilege, the work product doctrine, or any other applicable privilege or protection, and either party may disclose such materials and documents to the extent required by law, regulation, court order, or arbitral order, or as reasonably necessary to enforce or challenge the arbitration award.

All parties agree that Requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise JAMS, and JAMS shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by General Legal. This paragraph does not apply to any dispute that is expressly excluded from the Arbitration Agreement.

You and General Legal agree to cooperate in good faith with JAMS to implement the Batch Arbitration process, to the extent applicable, including the payment of any single filing and administrative fees for batches of Requests as determined pursuant to the JAMS Rules, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.

This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective, and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.

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